Storage Gospel Oak Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Gospel Oak provides storage and related services, including collection, delivery, and removal services. By placing a booking, using our services, or accessing any storage unit or facility operated by us, you agree to be bound by these Terms and Conditions.
If you do not agree to these Terms and Conditions, you must not use our services. These Terms and Conditions apply to consumers and business customers unless stated otherwise.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm, or company who books or uses our services.
Services means storage services and any related collection, delivery, handling, packing, or removal services provided by Storage Gospel Oak.
Goods means the items, property, or belongings that you place into storage or that we handle or transport as part of the services.
Contract means the agreement formed between you and Storage Gospel Oak in accordance with these Terms and Conditions.
Facility means any storage premises or units operated or arranged by Storage Gospel Oak.
2. Scope of Services
Storage Gospel Oak provides the following services within its service area and surrounding locations, subject to availability:
Provision of storage units or space for short term or long term storage of goods.
Collection and delivery of goods to and from the facility.
Removal and transport of goods between addresses as agreed in advance.
Ancillary services such as packing, loading, unloading, and basic furniture disassembly or reassembly, if specifically agreed.
The precise scope of your services will be set out in your booking confirmation or agreed in writing between you and us.
3. Booking Process
All bookings for storage or removal services must be made in advance. You may request a quotation by providing accurate details of the goods, pick up and delivery addresses where relevant, access conditions, dates, and any special requirements.
A quotation is an invitation to treat and does not constitute a binding offer. A booking is only confirmed when we expressly accept your request, issue a booking confirmation, or begin to provide the services.
You must be at least 18 years of age and legally capable of entering into a contract to make a booking.
You are responsible for ensuring that all details in the booking and any confirmation are correct. Please check all dates, times, addresses, and service descriptions carefully and notify us promptly of any errors.
We reserve the right to refuse any booking at our discretion, including where we consider the goods unsuitable for storage or transport, or where access or safety issues cannot be adequately managed.
4. Customer Responsibilities
You must ensure that:
All information supplied to us is complete, accurate, and not misleading.
Goods are properly packed and secured, unless you have booked packing services from us.
We have suitable access to the premises for collection, delivery, or removal, including vehicle access, parking permissions, and safe, clear routes for moving goods.
You or an authorised representative are present at the agreed times to allow access, confirm instructions, and sign any necessary documentation.
You comply with all applicable laws and regulations regarding the goods, including any restrictions on hazardous or prohibited items.
If we incur additional costs or delays due to inaccurate information, lack of access, or your failure to comply with these responsibilities, we may charge additional fees on a reasonable time and materials basis.
5. Prohibited and Restricted Items
You must not store or request us to transport any of the following items:
Perishable goods, live plants, or animals.
Explosives, firearms, ammunition, or weapons.
Hazardous materials, flammable liquids, gases, chemicals, or toxic substances.
Cash, precious metals, jewellery of high value, or items that require specialist secure storage.
Illegal goods, counterfeit items, or items in breach of any law or regulation.
If such items are discovered, we may refuse to handle them, require their immediate removal, or notify the relevant authorities where appropriate. You will be responsible for all costs, losses, and liabilities arising from any breach of this clause.
6. Payments and Charges
All prices are stated in pounds sterling unless otherwise indicated. Prices may be subject to value added tax or other applicable taxes at the prevailing rate.
For storage services, fees are usually charged in advance for the agreed storage period. For removal and transport services, we may require a deposit upon booking, with the balance payable prior to or on the day of service, as stated in your quotation or booking confirmation.
We accept the payment methods notified to you during the booking process. Time for payment is of the essence. If payment is not received when due, we may refuse to provide or continue the services, deny access to the facility, or exercise our rights under the lien and sale provisions set out below.
We may review and vary our storage fees and other charges from time to time. Any change in recurring storage fees will normally take effect from the start of the next billing period, with reasonable notice provided to you.
7. Deposits and Security
We may require a deposit or security payment before commencing storage or removal services. The amount and terms of any deposit will be notified to you at the time of booking.
Deposits may be used to cover unpaid fees, damage caused by you or your goods to the facility or our equipment, or any other sums properly due under the contract. Any balance will be refunded to you after settlement of all outstanding charges, subject to any lawful deductions.
8. Cancellations and Changes
If you wish to cancel or change your booking, you must notify us as soon as possible. Cancellation terms are as follows unless otherwise stated in your booking confirmation:
Cancellations made more than seven days before the scheduled service date may be subject to a reasonable administration fee.
Cancellations made between seven days and forty eight hours before the scheduled service date may incur a percentage charge of the quoted service price to cover allocated resources and lost capacity.
Cancellations made less than forty eight hours before the scheduled service date may be charged up to the full quoted service price.
For ongoing storage, you may usually terminate by giving notice in accordance with the minimum notice period set out in your agreement. Storage fees already paid for a committed minimum period are generally non refundable unless we are in material breach of contract.
If we need to cancel or amend your booking due to circumstances beyond our reasonable control, we will notify you promptly and offer a rescheduled date or, if not possible, a refund of any pre paid charges for services not provided. We are not liable for any indirect or consequential loss arising from such cancellation or amendment.
9. Access to the Facility
Access to the facility and to your storage space is subject to our security procedures and opening hours, which may vary from time to time. You must comply with all site rules, signage, and instructions from our staff.
We may temporarily restrict or suspend access in order to maintain security, carry out repairs or improvements, comply with legal obligations, or in emergency situations. We will take reasonable steps to minimise disruption and, where feasible, notify you in advance.
You must not share access codes, keys, or security credentials with unauthorised persons. You are responsible for any actions taken using your access arrangements.
10. Packing and Condition of Goods
Unless we have specifically agreed to pack your goods, you are responsible for ensuring that all items are properly packed to withstand normal handling, transport, and storage conditions.
Fragile, delicate, or high value items must be appropriately protected. We are not liable for damage arising from inadequate packing where packing was your responsibility.
Goods must be dry, clean, and free from infestation. You must not store any goods that may cause contamination, mould, or damage to the facility or to other customers goods.
11. Waste Regulations and Disposal
You are responsible for the removal of all waste, packaging, and unwanted items arising from your use of our services, unless we have expressly agreed to provide waste removal as part of the service.
We operate in accordance with applicable waste and environmental regulations. You must not leave household waste, commercial waste, hazardous materials, or fly tipped items at the facility, in vehicles, or at any collection or delivery address.
Where we agree to remove waste or unwanted items, additional charges will apply. Such removal will be carried out in line with relevant waste carrier and disposal requirements. Prohibited or hazardous waste items will not be collected or may incur specialist handling fees.
If you leave waste or abandoned goods in the facility or at a service location without prior agreement, we may arrange for their removal and disposal and charge you the full cost of doing so, including any regulatory or specialist disposal fees.
12. Our Liability
We will exercise reasonable care and skill in providing the services. However, our liability is subject to the following limitations, to the fullest extent permitted by law:
We are not liable for loss or damage to goods arising from inherent defects, poor packing by you, normal wear and tear, atmospheric or environmental conditions, vermin or pests not caused by our negligence, or your failure to comply with these Terms and Conditions.
For consumer customers, we do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited under applicable law.
For loss or damage to goods where we are found liable, our liability may be limited to a reasonable estimate of the replacement value or repair cost, subject to any specific limits stated in your agreement or any additional insurance you have arranged.
We are not liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss of data arising out of or in connection with the services or these Terms and Conditions.
You are encouraged to arrange appropriate insurance cover for your goods during storage and transit, either through your own insurer or any insurance option we may make available, subject to separate terms.
13. Customer Indemnity
You agree to indemnify and hold us harmless against all claims, losses, liabilities, damages, costs, and expenses arising from:
Your breach of these Terms and Conditions.
Your breach of any law or regulation in connection with the goods.
Any prohibited or hazardous items you cause or permit to be stored or transported.
Any damage caused by you or your goods to the facility, our vehicles, equipment, staff, or other customers property.
14. Lien and Sale of Goods
We have a contractual and possessory lien over any goods in our possession or under our control for all amounts due and payable under the contract.
If you fail to pay any sums due within a reasonable time after they become payable and after we have given you notice, we may:
Deny you access to the facility or your goods.
Retain possession of the goods until all sums are paid in full.
Ultimately, sell or dispose of some or all of the goods in accordance with applicable law, applying the proceeds against the outstanding sums and reasonable costs of sale or disposal. Any surplus, if identifiable to you, will be returned to you.
15. Termination
Either party may terminate the contract for ongoing storage by giving the notice period stated in the agreement, subject to any minimum term.
We may terminate the contract immediately by written notice if:
You commit a serious or persistent breach of these Terms and Conditions and do not remedy it within a reasonable time after notice.
You use the facility or our services for illegal or prohibited purposes.
We are required to do so by law or regulatory authority.
Upon termination, you must promptly remove all goods and settle all outstanding fees. If you fail to do so, we may exercise our lien and disposal rights.
16. Data Protection and Privacy
We will collect and use personal data about you in order to provide the services, manage your account, process payments, and comply with legal obligations.
We will handle your personal data in accordance with applicable data protection law. Further details of how we collect, use, and protect your personal information are set out in our privacy information, available on request.
17. Changes to These Terms
We may update or amend these Terms and Conditions from time to time. Any changes will normally take effect from the start of your next service period or on a new booking, and we will make the current version available to you.
By continuing to use our services after any changes take effect, you agree to be bound by the updated Terms and Conditions.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, except that if you are a consumer resident in another part of the United Kingdom, you may also bring proceedings in your local courts.
19. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
No waiver of any right or remedy under these Terms and Conditions is effective unless in writing, and a waiver of any breach is not a waiver of any subsequent breach.
These Terms and Conditions, together with your booking confirmation and any agreed written variations, constitute the entire agreement between you and Storage Gospel Oak in relation to the services and supersede any previous agreements or understandings.
